INTRODUCTION
Welcome to Toys4You.pk, your go-to destination for all things fun and playful in Pakistan. These ‘Terms and Conditions’ apply to our website, and your use of this platform signifies your agreement with these Terms and Conditions. If you do not understand or disagree with any of the terms outlined here, your only recourse is to refrain from using toys4you.pk. Please note that we reserve the right to modify, add, or remove sections of these Terms and Conditions without prior notice. Any changes will be effective immediately upon posting, so it’s essential to check this page regularly for updates. Continued use of this website implies acceptance of the modified ‘Terms and Conditions’.
RETURNS & EXCHANGES POLICY
We are happy to accept returns for products received by customers in damaged or faulty condition. To qualify for a refund/exchange, the product must be returned to our Toys4You.pk office in unwashed, unused condition with original tags and undamaged packaging.
Any complaints regarding the product must be raised within 24 hours of delivery, accompanied by a short video and pictures, sent to info@toys4you.pk.
Refund & Exchange requests due to personal preference will not be entertained. However, you can contact us at Return & Refund Policy to share your concerns for a case review.
Refunds/Exchanges will be processed within 7 days if the received product does not match the ordered item.
Refunds will be directly credited to your bank account within 7 working days if we were unable to fulfill your order and you have made an advance payment.
Customers are responsible for returning the merchandise via traceable delivery (courier or registered post) at their own expense to our address. Please note that delivery charges will not be refunded under any circumstances. The product must be returned to our warehouse within 7 working days from the complaint date.
Please refrain from taping or putting stickers on the manufacturer’s box. Products returned in inadequate condition may be sent back to you.
Refund requests will be processed within 7 working days after receiving and inspecting the returned products.
All Returns should be sent to Toys4You.pk, E-332 Shah Alam Market Lahore, 54000.
For further queries about exchanges and returns, please contact us at info@toys4you.pk.
WARRANTY POLICY
Warranty claims vary based on the respective product, and Toys4You.pk does not directly offer any warranty claims. If products come with a warranty, it will be clearly mentioned in the product description.
USING TOYS4YOU.PK
- Users must be at least 18 years of age or be guided by a parent or guardian to use this website.
- User-generated comments and suggestions regarding products are allowed unless they are illegal, obscene, defamatory, threatening, infringing on intellectual property rights, invasive of privacy, spam, or contain software viruses. Please note that these comments and suggestions do not reflect our opinions and are the views of the individuals posting them.
- Specific services on the website may require registration. By registering, you agree to provide accurate personal details and update them if there are any changes.
- Users are responsible for keeping their passwords and account details secure. Notify Toys4You.pk immediately if there is any unauthorized use of your password or account.
- Toys4You.pk reserves the right to terminate accounts, deny service, cancel orders, or modify content as deemed necessary.
- The website is not liable for any harm or damage resulting from your failure to comply with these terms.
CONTENT AND ABUSE
- All content on Toys4You.pk and its official social media pages is either original or provided by vendors for product listing or promotion. Unauthorized duplication and misuse of this content are strictly prohibited.
- Please report offensive content, problems, and policy breaches to us. We work to ensure that listed items do not infringe upon intellectual property rights. If your rights have been infringed, notify our team, and we will investigate.
LOGOS, TRADEMARKS, MATERIALS
You are not permitted to use any service marks, trademarks, logos, or other materials appearing on Toys4You.pk or related social media pages without written permission from the website and the owner of the marks and materials, such as the brand or their official distributors in Pakistan.
ORDER PRICING AND ACCEPTANCE
- Toys4You.pk reserves the right to cancel or refuse any order without specifying a reason.
- All inventory is managed by vendors, and the website facilitates order processing and delivery directly from the vendors.
- If an item is misplaced, we may contact you for instructions or cancel your order and inform you of the cancellation.
- Prices on Toys4You.pk are fixed and inclusive of all applicable taxes and duties.
- All prices are regularly checked and updated by the vendors.
PERSONAL INFORMATION, PRIVACY, AND DATA PROTECTION
- Your personal information is held with utmost integrity and is not rented, sold, or distributed to third parties.
- Your information is stored and processed on secure computers and servers. You can access and modify the information you provide. You can also choose not to receive certain communications by signing in to your account.
- For marketing activities, we may seek your permission to send information related to you or the product you have bought on Toys4You.pk. You have the right to opt out of receiving such information.
- Toys4You.pk complies with the ‘Data Protection and Intellectual Property Rules’ and legislation of Pakistan. For a detailed description of how we protect and use your data, please refer to Toys4You.pk’s ‘Privacy Policy’.
AGENCY AND OTHER RELATIONSHIPS
No partnership, agency, employee-employer, joint venture, or franchiser-franchisee relationship is intended or formed through this Agreement.
PROMOTIONS, DEALS, AND OFFERS
- Promotions, deals, and offers advertised on Toys4You.pk, including its website, Facebook page, Twitter page, and other media, may have specific rules and time limits.
- For any issues related to these promotions, deals, and offers, please contact info@toys4you.pk for review. Toys4You.pk reserves the final authority in such matters.
DELIVERY OF PRODUCTS
Toys4You.pk charges a shipping fee of RS. 195/- per order to any destination in Pakistan.
CHECK WARRANTY
Toys4You.pk offers a 24-hour warranty check period for customers to ensure they have received the correct product.
EXCHANGE AND RETURN POLICY
- Complaints about damaged products must be lodged within 24 hours of delivery. After 24 hours, no claims regarding products will be entertained.
- If a complaint is filed within the specified time limit, Toys4You.pk will examine the product. If the claim is valid, Toys4You.pk will either replace the product or allow an exchange with another item.
FORCE MAJEURE
No damages can be claimed if a delay or failure is caused or influenced by Force Majeure, which includes incidents beyond control and without negligent fault, preventing the fulfillment of obligations.
IDENTITY AND VERIFICATION LIABILITY
Investigating, screening, verifying the credentials and/or any information provided by a person, including identity, during product purchase or payment, is not the responsibility of Toys4You.pk.
PREVAILING LAW
The laws of the Islamic Republic of Pakistan will govern these Terms and Conditions.